Terms and Conditions


Zoi is committed to protecting the privacy rights of its User(s)and recognises the need for appropriate protection and management of any Personally Identifiable Information (hereinafter referred to as “PII”) that is shared by the User(s) on the website/ application/ application of Zoi and other related services offered (collectively termed as “Service”).For the purposes of these Terms, the term ‘User/s’ shall mean and include the entities and professional individuals who shall register themselves with Zoi, after providing the information as requested, in order to provide services through its website/ application/ application to its /their customers.

As used in this Policy, “Personally Identifiable Information or PII” shall mean and include any information that alone or in combination with other information relates to a specific, identifiable individual person. By way of illustration and not limitation, PII includes individual's names, personal identification numbers, individual’s mobile number, home or office telephone number, email address, address etc.

This Privacy Policy applies to all personal information collected by Zoi during the course of any usage of the Service provided. By using the service, the User(s) agree to comply with Zoi’s policies. The Privacy Policy is designed to assist the User(s) in understanding how personal information is being collected and assisting them in making informed decisions while using the Zoi website/ application/ application.

2.Collected Information

User(s) who register to use thewebsite/ applicationare required to give PII. Personal information is used for efficient service and better user experience on the Software(s). TheWebsite/ application collects, not limited to, the following types of information specific to User(s)


  • Name (first and last name);

  • Email Address;

  • Mobile Number;

  • Residential Address;

  • Delivery Address

  • Date of Birth;

Zoi may also collect Miscellaneous Information through the User’s interaction with and use of the website/ application which does not reveal the User’s specific identity or does not directly relate to an individual. Miscellaneous Information may include, but is not limited to, browser and device information, data collected through automated electronic interactions, application usage data, demographic information, geographic or geo-location information, statistical and aggregated information. In some instances, Zoi may combine Miscellaneous Information with Personal Information, such as combining a precise geographical location with User name. In such cases, combined information will be treated as Personal Information.

Zoi may also collect ‘sensitive personal data or information’ (SPDI) such as financial information such as Bank account or credit card or debit card or other payment instrument details, etc. Such information that is considered sensitive under applicable law will be handled in accordance with such laws.

3.Use of Personal Information

  1. Personal information may be used set up and administer the User’s account, provide necessary technical support, verify identify of User(s) and send important communication.

  2. Personal information may be used to deliver marketing and event based communication. Such communication may contain option to opt out of receiving such communications in future. If the user(s) opt for 'do not disturb', Zoi shall not contact them for such information. However Zoi may use existing information of the User(s) to customize the website accordingly.

  3. Zoi may use personal information for internal research and development purposes and to improve and test the features and functions of the Website/ application.

  4. Documents and data containing important information may be used or transmitted by User(s)and their customers. Such important information may include financial data, and legal documents etc. Such information is controlled and managed by and only made accessible to those User(s) or customer as authorized by its respective customer or user. Zoi’s access to this information is limited to personnel with a critical business reason, such as technical support.

  5. Zoi may use and retain personal information for legal and compliance reasons, such as the prevention, detection, or investigation of a crime; loss prevention; or fraud, or to meet our internal and external audit requirements, information security purposes, and or which is required (a) under applicable law (b) to respond to requests from courts, law enforcement agencies, regulatory agencies, and other public and government authorities, (c) to enforce Zoi Terms And Conditions; and (d) to protect Zoi's rights, privacy, safety, or property, or those of other persons.

4. Cookies

Zoi may use cookies to operate and provide Services, including to improve experiences of the User(s), understand how services are being used, and customize services. Additionally, cookies may be used to remember choices, such as language preferences, and otherwise to customize services for the User.

A cookie in no way gives us access to the User’s computer or any information about them, other than the data they choose to share with Zoi. The User(s) can choose to accept or decline cookies.

User(s) can follow the instructions provided by the User’s device (usually located under "Settings" or "Preferences") to modify cookie settings. Please note that if device is set to disable cookies, certain Services may not function properly.

5. Information Security

The security of PII is important to Zoi. Zoi follows generally accepted industry standards to protect the PII submitted by Users, both during transmission and once it is received. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure, therefore, while it is attempted to use commercially acceptable means to protect PII, there is no guarantee of absolute security.

The User(s) is responsible for all uses of Service by any person using User password. Please contact Zoi immediately if the User(s) believes password has been misused.

6. Log Files

Zoi maintains log files of the traffic that visits the Service. Zoi does not link any information gathered in these log files to PII. Log files are used to manage traffic loads and information technology requirements for providing reliable service.

7. Retention of Information

Personal information of its User(s)will be kept by Zoi for as long as they are registered subscribers or User(s)of the Service, and for a reasonable time thereafter. Zoi offers the use of a secure server.

Zoi shall at all times assume that the information provided by the User(s) is correct, genuine and updated. Zoi shall not be held liable for any false/ incorrect information/ data of the User(s).